For the past few years diddi dance has worked with Smith & Henderson to have a Franchise Satisfaction Survey delivered to our franchisees so we can obtain anonymous responses from our current franchisees to help improve our franchise network. Now, for the 3rd year running we have achieved a Satisfaction percentage in the 90s and have been awarded the 5 Star Franchisee Satisfaction Award once again!
Smith & Henderson describe the survey process as:
We invite your existing franchisees to complete our confidential online Franchise Satisfaction Benchmark survey. We guarantee that franchisees’ responses will be anonymous, so they can provide honest feedback. On average 77% of franchisees complete the survey.
We use this feedback to help you benchmark your training and support against other franchisors, identify key priorities and over time, strengthen your relationships with franchisees and your support package.
Top franchisors, based on the feedback, are then shortlisted for the Best Franchise Awards – which we won last year!
This year we maintained our score of 95%. To see the full breakdown of our survey just click here.