by Rebecca
by Rebecca
For the past few years diddi dance has worked with Smith & Henderson to have a Franchise Satisfaction Survey delivered to our franchisees so we can obtain anonymous responses from our current franchisees to help improve our franchise network. Now, for the 4th year running we have achieved a Satisfaction percentage in the 90s and have been awarded the 5 Star Franchisee Satisfaction Award once again!
Smith & Henderson describe the survey process as:
We invite your existing franchisees to complete our confidential online Franchise Satisfaction Benchmark survey. We guarantee that franchisees’ responses will be anonymous, so they can provide honest feedback. On average 77% of franchisees complete the survey.
We use this feedback to help you benchmark your training and support against other franchisors, identify key priorities and over time, strengthen your relationships with franchisees and your support package.”
Just some of the feedback we got about our franchise from our current franchisees included:
Cannot ask for any more support than we already get”
“Very professional business. A strong blue print for success. All taken incredibly seriously which speaks volumes in the brand being delivered. Gives a huge amount of confidence for the business I am promoting.”
“I love the new system that is in place and do struggle as a newer franchisee but love what diddi represents and am really enjoying the process. The support is great and I wouldn’t be able to do it without the continued guidance. It’s really inspirational being part of a great team.”
“I love being part of diddi dance…. It is hard work and you get out of your franchise exactly what you put in. I love my job and not everyone can say that. My work life balance is perfect and you can’t put a price on that.”
Top franchisors, based on the feedback, are then shortlisted for the Best Franchise Awards – which we won for the last two year running!
This year we achieved a score of 91%. To see the full breakdown of our survey just click here.
by Rebecca
diddi dance South Glasgow, Kilmarnock, Ayr & Surrounding, email Wendy for further information:
diddi dance Lancaster, Preston & Kendal, email Nicola for further information:
diddi dance Wirral, email Suzie for further information:
diddi dance North Shropshire, Wrexham & North West Stoke-on-Trent, email Emma for further information:
diddi dance North & Central Leeds, email Julia for further information:
diddi dance Loughborough, Hinckley, Oadby & Surrounding, email Nicola for further information:
diddi dance Bury St Edmunds, Stowmarket, Thetford, Ely & Surrounding, email Nicola for further information:
diddi dance North Essex & South Suffolk, email Charlotte for further information:
diddi dance Bristol, email Emily for further information:
diddi dance Reading & Wokingham, email Andrea for further information:
diddi dance North London, email Anuschka for further information:
diddi dance South East London, email Anne-Marie for further information:
diddi dance Mid & East Surrey, email Nadine for further information:
diddi dance Winchester, Alton, Cranleigh & Surrounding, email Emma for further information:
diddi dance South East Hampshire & Chichester, email Liz for further information:
diddi dance Brighton, Worthing & Horsham, email Laura for further information:
diddi dance Plymouth & Surrounding, email Liz & Rachael for further information:
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